Privacy Policy

1. Who we are

IPA Healthcare Ltd (“IPA Healthcare”, “we”, “us”) is the controller of the personal data described in this policy. Address: Vyzantiou 40-42, Strovolos 2064, Nicosia, Cyprus. Email: info@ipahealthcarecy.com. Telephone: +357 99 431959.

2. What data we collect

• Enquiry form: your name, hospital or clinic, email address, telephone number, specialty of interest and the content of your message.
• Correspondence: information you share with us by email or telephone.
• Technical data: basic technical information (such as IP address, browser type and pages visited) recorded by our hosting provider to operate and secure the website.

3. Why we use it and our legal basis

• To answer your enquiry and provide product information, demonstrations, training or case support. Legal basis: taking steps at your request before entering into a contract and our legitimate interest in responding to professional enquiries (Article 6(1)(b) and (f) GDPR).
• To operate, maintain and secure the website. Legal basis: our legitimate interest (Article 6(1)(f) GDPR).
• To comply with legal and regulatory obligations that apply to medical device distribution. Legal basis: legal obligation (Article 6(1)(c) GDPR).

We do not sell your personal data and we do not use it for automated decision-making.

4. Who we share it with

• Website and form provider: Wix.com, which hosts this website and processes enquiry form submissions on our behalf.
• Manufacturers we represent: only where this is necessary to answer your enquiry (for example, a technical question about a specific product), and limited to the information needed.
• Authorities and advisers: where required by law, or to our professional advisers under a duty of confidentiality.

Some of these providers may process data outside the European Economic Area. Where this happens, the transfer is protected by appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

5. How long we keep it

We keep enquiry data for as long as needed to deal with your request and maintain our professional relationship, and generally no longer than three years after our last contact, unless a longer period is required by law.

6. Cookies

This website uses only the cookies and similar technologies that are necessary for it to work and remain secure. We do not use advertising cookies.

7. Your rights

You have the right to request access to, correction or erasure of your personal data, to restrict or object to its processing, and to data portability. To exercise these rights, contact us at info@ipahealthcarecy.com.

You also have the right to lodge a complaint with the Commissioner for Personal Data Protection in Cyprus (www.dataprotection.gov.cy).

8. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last revised.